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Format I 

Dear Mr. Sharma,
Lost and Found Department,
Nepal Airlines, Kathmandu.

I traveled from Bhairahawa to Kathmandu through Nepal Airlines on the 9th of December, 2017. I was in Economy Class seat number A5. When I arrived home, I discovered that I had left one of my bags in the plane. Could you please check your Lost and Found Department and see if my bag is there?

The bag is small black leather, document case with a narrow strap. Inside the bag, you will find several business cards, a fountain pen, a small address book, three copies of a business proposal and a silver pocket calculator. These things are not very valuable in money terms, but they have a lot of personal value.

I would appreciate it if you could contact me as soon as possible, particularly since I need the proposals for a presentation this week. If you could send the bag to me by courier service, I would be most grateful. I have arranged to pay for the service. 

Thank you for your help.

Yours Faithfully,

Format II

Dear Sir or Madam.

I am writing to reclaim my property, which I accidentally lost in one of your airlines.

Last weekend I attended a business conference in Pokhara and on my way back to Kathmandu, I used your company airline. I was in hurry. Unfortunately, I left one of my bags in the air craft. It was a dark green sports bag, not very big, with brand name Samsonite on its side. It contained some of my clothing and a copy of the research paper I gave at the conference. There were some original souvenirs (A reminder of past events) which I had bought in Pokhara as present for my family.

It was only on the customs of the Tribhuvan Domestic Airport that I found out I had lost my bag, so after I phoned the Lost Property Department at your airlines company straight away.  However, the man, who I told about my problem, was rude and couldn't help me.

I was felt completely dissatisfied with that episode, so I would like you to try to trace my lost bag and, when found, dispatch it by mail. I am ready to pay delivery because its content is very important for me.

I look forward to receiving your reply soon.

Yours Faithfully,

Format III 

Dear Sir/Madam,

I recently returned to Kathmandu from United Kingdom, via Muscat on flight OA 342 & OA 299 respectively, which arrived 05th December, 2014 at 17:30 at Tribhuvan International Airport, Nepal.
My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No TKY0009248 has apparently been completely miss-placed and possibly off loaded in Muscat, Oman. The ground staff at the TI Airport, Kathmandu lost luggage counter, where I spoke with Mr. Shrestha informed me that they would be in touch within 24 hours to inform me of where and when my luggage would be tracked down and arriving.

It has been 3 days now; I have spoken to Mr. Shrestha numerous times since my arrival and he has absolutely no information for me as to the whereabouts of my luggage!

I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage.

I have already claimed via my insurance but the total value of my belongings inside my luggage is more than double what my insurance are able to pay out. I have certain items inside which are completely irreplaceable.

I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely, I believe that I am entitled to some form of compensation from the airline.

I can be reached on my mobile 985*******; I would appreciate an update as soon as possible.

Yours Sincerely,


Dear Sir,

I am writing to let the authority know the impacts of smoking in public places. I completely support the proposed ban on smoking in public places as it is not only causing the smoker to suffer but also the one standing by are more affected by the smoke produced by the cigarette. 

Sadly our hotels and restaurants are openly flouting the smoking ban in their premises. International fast food chains which have completely smoke-free outlets in the rest of the world, allow smoking inside their restaurants in Nepal.

Authorities concerned in the country are watching this violation of law as a silent spectator, seemingly because public health is not a priority here. The situation is also not very different at other public places like airports.

Last year in the UK a restaurant owner was fined 5,000 pounds sterling for allowing shisha smoking inside its premises. Now all restaurants in the UK are fully implementing the smoking ban.

Banning smoking will save lots of lives and lots of nicotine addicts will be thankful for the ban, and so will the children whose parents are still alive when they grow up and have children of their own. Sensible parents make good grandparents. Children would also be thankful if their parents didn't smoke in front of them, especially in the car/bus, restaurants, public bus stop, and in different public places when they can't escape from the horrible smell.

The proposal to rise the legal age of buying tobacco from the age 16 to 18, to bring the sale of tobacco into line with the licensing laws, should also be considered by the authorities and implement it with strict laws. Many of the smokers I know started before the age of 16 and, are addicted before they were legally old enough to purchase tobacco products.

I am much more aware of the risks of smoking in public places. Stricter laws are needed on this to take urgent measures in order to protect the public from the serious health risks. I hope and wish the ministry of health and authorities will immediately take this issue as a high priority and take required legal actions against it.

Yours Faithfully,


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