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Business Letter (Complain Letter)

 9 BUSINESS LETTERS AND MEMOS


Dear Sirs,


My recent order which arrived safely contained two items: one Red Pyjama, and one White Stripe Pyjama.


Our daughter is four and a half months old, weighs 7 kilos, and is 61 centimetres long. In other words, she is a fairly average size for her age. Given this, we were confident that the right size of pyjama for her would be the 70 cm, which you claim will last until the baby is some nine months old. To our great disappointment, the Red is a tight fit now, while the White stripe is comfortable fit now, and may last, say, one or two months.


Misleading labelling and predictions are unfortunate in any circumstances, but doubly so when the customer lives abroad. Apart from the trouble and cost of returning the things, the fact is that our daughter needs the garments that we ordered now, and we can thus hardly afford any delay. Could you please let me know whether it is your normal policy to overestimate the age and size for which particular garment is suitable? If this is so, then we can simply take it into account when we make orders in the future.


I would like to point out that we are generally happy with your goods. It is only the question of the size which we find extremely irritating.


Yours faithfully,


Robin Purde 

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